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[mayahn]

Hi, At this stage I would not like to mention the name of the casino more after opinion before I decide how to proceed. A few years ago I had an account at a casino I actually had 2 I never knew this wasn't allowed as I was new to online gambling. Probably lost close to 100k in 6 months never withdrew heck they never even gave me a $20 bonus when I reached the max VIP level. Anyway. I also checked with them when joining where I was from they knew I was from Australia I never needed a VPN to play I didn't even know what one was then. They advertised directly to Australians which is highly illegal. This was at the beginning time of their casino so obviously their priority was to make money over anything and following rules and regulations (same as a lot of others) anyway I think at one point again it's sometime ago 4 years almost I blew up at them in chat again because although I had lost so much and hit max VIP I couldn't even get a $20 bonus or be eligible for a host. And reminded them they shouldn't be providing to Australian's period and mentioned the laws about advertising to Australians which they already knew I was. Shortly after I received an email saying that they had detected I was playing from a restricted country (note this country wasn't listed as restricted back then from the best of my memory) and that I had duplicate accounts which wasn't allowed so therefore my accounts would be permanently closed and I would be banned from playing permanently. Turns out they actually never closed the accounts. I checked it about 6 weeks ago and it was still open. After that I managed to deposit over $10,000 and lose it of course I wasn't in a good headspace and yes it was a stupid mistake but again they told me those accounts had been closed but they never were. After losing so much I reached out and questioned why on earth I was able to play there when they told me the accounts had been closed they said they'd review it and come back to me. They then asked for my crypto wallet address to refund all monies. The next day they asked for my ID. I sent it all. They were quite quick with responding until after that they said they would send an agreement for me to have the monies sent back. It's now been weeks and all the responses I get are "these things take time" and "it is with the relevant department" it's always different people responding. They clearly offered to refund the money and now are just giving excuses and taking long times to reply and delaying everything. As they offered the refund are they not obliged to keep their word on this? Any advice would be appreciated on what to do.