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SupaCasi Casino is an online gaming platform that has been featured on AskGamblers for some time, receiving high ratings from player reviews. The casino has a track record of handling complaints through AskGamblers promptly, which builds trust. They've also earned Seals of Approval from other review sites, adding to their credibility in the online casino community.
What SupaCasi Casino Offers
The casino supports various payment methods including popular options like Skrill, Visa, and Neteller. They also accept cryptocurrencies such as Bitcoin, Ethereum, and Litecoin, making them accessible to crypto users. The minimum deposit is €25, though this varies by payment method. Maximum limits are set by payment processors and can be relatively low for some methods.
Most deposit methods can also be used for withdrawals. The minimum withdrawal amount is €100, which is higher than many competitors. Monthly withdrawals are capped at €7,000, and the casino tries to process withdrawals within 72 hours. Early account verification is recommended to speed up future withdrawals - players can upload documents through their account settings.
Customer Support Experience
SupaCasi offers customer support through live chat Monday to Friday between 09:00 - 01:00 CET. To access live chat, players need to provide their name, email address, and question. Support agents are professional and knowledgeable. Email support is available 24/7 in English, German, Spanish, Norwegian, Finnish, and Japanese. The casino also has a helpful FAQ section covering many common questions.
Game Selection
The casino features games from many providers, giving players plenty of options including the newest slots and progressive jackpots. Table game fans can enjoy variations of Blackjack, Roulette, Poker, and Video Poker. The live casino section offers games with real dealers, creating an authentic casino experience where players can interact with dealers and other players.
The game lobby offers category filters and a provider drop-down menu to help find games. While there aren't many filtering options beyond these, players can use the search function to find specific games quickly.
Responsible Gambling Practices
SupaCasi Casino shows commitment to responsible gambling by offering tools to help players stay in control. Their responsible gambling page includes information on player security, addiction prevention, protection of minors, and more. The page also lists behaviors that might indicate gambling problems to help players recognize issues.
Players can take time-outs or request self-exclusion by emailing the casino. The initial self-exclusion lasts 24 hours, after which the casino contacts the player about next steps in the process.
Final Thoughts
SupaCasi Casino checks many boxes for a quality online casino, with only a few drawbacks. New players receive a generous welcome offer - a 100% match up to €1000 on first deposits of at least €25. The wagering requirement of 45x (bonus + deposit) is reasonable for such a large bonus. The main drawback is the withdrawal system, with high minimum cashout amounts and slower processing times. Despite this limitation, SupaCasi remains a reliable option for online casino players.
What do you think? If you have any experience with SupaCasi Casino, whether positive or negative, please share it in the comments below to help others make informed decisions.
